Abstract

This study aims to improve the model of decision-making in Iraq e-government using positive factors from the citizen's self-knowledge. This study is intended to discuss the results and findings from the pilot study to identify the positive factors that effect on decision making model in Iraqi e-government by employing citizens' self-knowledge characteristics. The advanced and continuous development of new technologies have made possible for electronic services to be adopted and applied in e-government initiatives. Implementation of e-government has increased in number of nations but the rate of adoption varies from country to country. Success rate also differs between countries and regions. In general, developing countries have been lagging behind in e-government use as compared to developed countries. This is also evident in many Middle East countries. There are various variables that are needed to support such initiatives. For the past twenty years, local governments throughout Europe and America along with some parts of the Middle East and Asia have maximized the use of Information Technology (IT) to provide support for their respective work. New technological tools have been developed to alleviate the tediousness of paper work, maladministration, inefficiency and bureaucratic bottle necks in various strata of the government. Most notably this has involved the area of decision making. The pilot study results supported the study hypotheses because all the constructs of this study indicated acceptable Cronbach's alpha which were larger than 0.6.

Keywords:

Citizen's participation, citizen's self-knowledge, decision making, electronic government,

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Competing interests

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