Abstract

Success of a quality management system in the ISO 9001:2008 certified small and medium scale enterprises (SMEs) were conquered by effective practice of ISO 9001:2008 procedures at all levels. The advantages contributed by ISO 9001: 2008 for the small and medium scale enterprises were focused in this study. When ISO 9001:2008 certified small and medium scale enterprises were assisted with an information system (DSS-EII) to create awareness and govern, then it results in improvement of the quality throughout the enterprise. In this study an information system was developed to facilitate the automation in documenting ISO forms and records, to identify the bottleneck regions and to provide the solution to overcome the predicted quality issues. It was found that the information system assisted to understand and achieve maximum benefits of ISO 9001:2008. The information system provided appropriate solution to the quality problems via Back Propagation Neural network (BPN). Developed information system was integrated to enterprises resource planning software used in the enterprise. Inputs were given to information system from daily records and enterprises resource planning database. Data were shifted to all the necessary ISO forms and records with necessary computation. Few data updating in ISO forms was accepted only when actual value was greater than or equal to and predefined target value. The developed information system performs function like documenting automation and provides solutions to be followed to solve an issue. This research work introduces a new system to facilitate QMS practices in SMEs and provides relevant solutions for frequently occurring problems using back propagation neural network. The proposed methodology assures integrated assistance, employees training, documentation automation and comfortable working environment.

Keywords:

Back propagation neural network, documentation, ISO 9001:2008,

References

Competing interests

The authors have no competing interests.

Open Access Policy

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Copyright

The authors have no competing interests.