Abstract

This study investigates the use of ICT tools in Knowledge Management in the Ghanaian state organization, Volta River Authority (VRA), in achieving set goals. Knowledge Management seeks to develop a strategy for capturing, sharing, distributing, using and transferring knowledge across an organization in order for it to improve efficiency and increase competitive edge. A Knowledge Management system creates an enabling environment to foster better knowledge and experience sharing, so that the organization can leverage its collective knowledge. The adoption and use of ICT has raised the need for organizations to come out with new methods, policies, tools and techniques to develop frameworks, processes and technologies so as to promote effective management of knowledge. Our research uses the SECI model for knowledge creation and sharing as its conceptual framework. Our findings show that the concept of ICT in Knowledge Management is still a relatively new at VRA, even though ICT tools are widely used. VRA management would, therefore, have to adopt a Knowledge Management policy, framework and governance and integrate the concept into its strategic plan in order to enhance meeting the organization’s goals of competitive advantage.

Keywords:

ICT use, knowledge creation and sharing, knowledge management, organizational learning, SECI model, VRA Ghana,

References

Competing interests

The authors have no competing interests.

Open Access Policy

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Copyright

The authors have no competing interests.