Abstract

The study aims to explore the cognitive and emotional aspects of intelligence and its related behavioral and psychological outcomes on employee's performance. Intelligence is considered as an important predictor for analyzing the employee's capabilities and their behaviors to perform the particular task. This is a quantitative cross-sectional study based on 300 employees selected from different organizations of telecom industry, Lahore. The study reveals interesting findings about the nature of the relationship between individual's intelligence quotient level and their respective performance. Indicating a new line of research that Intelligence Quotient is found to be insignificantly related with employee's performance revealing that IQ alone is not sufficient for the success of employees. Whereas, emotional Intelligence is found to have significant relationship with employee's performance signifying that emotional intelligence is more important than Intelligence quotient at workplace. Study in the end offers practical implication for organizations that emotional intelligence measures can be used in conjunction with other sources of information and psychometric tests like Intelligence Quotient, to support the human resource for the purpose of improving the overall effectiveness of an organization.

Keywords:

Emotional intelligence, employee's performance, intelligence quotient, telecom sector,

References

Competing interests

The authors have no competing interests.

Open Access Policy

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Copyright

The authors have no competing interests.