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Abstract
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Article Information:
An Effect of Relationship Quality on China Railway Logistics Company’s Performance Base on Trust, Commitment and Satisfaction
Li Daosheng
Corresponding Author: Li Daosheng
Submitted: October 17, 2012
Accepted: January 23, 2013
Published: December 25, 2013 |
Abstract:
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After getting a summary that Relationship Quality (RQ) consists of trust, commitment and satisfaction and how RQ influences on loyalty, relationship value and performance by literature review, this study describes the characteristics of China Railway Logistics Company and analyzes how the behaviors effected by the relationship quality influence on the perception of customers based on the summary of literatures and characteristics of China railway logistics. Finally we conclude two findings, such as (1) when monopolistic enterprise faces substitute products, its relationship quality effects on the performance deeply and (2) there is the interaction between relationship quality and relationship risk.
Key words: China railway logistics company, Outsourcing, relationship quality, , , ,
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Cite this Reference:
Li Daosheng, . An Effect of Relationship Quality on China Railway Logistics Company’s Performance Base on Trust, Commitment and Satisfaction. Research Journal of Applied Sciences, Engineering and Technology, (24): 4536-4540.
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ISSN (Online): 2040-7467
ISSN (Print): 2040-7459 |
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