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Article Information:
Investigating the Impact of Learning Organization on Implementing Total Quality Management in Karaj Telecommunication Company
Arash Shahin, Neda Ramazanpour and Gita Amirsadri
Corresponding Author: Arash Shahin
Submitted: January 07, 2013
Accepted: January 31, 2013
Published: September 10, 2013 |
Abstract:
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The aim of this study is to investigate the impact of learning organization on implementing Total Quality Management (TQM). For this purpose, 110 people out of the statistical population of 1210 employees of Karaj Telecommunication Company have been selected using classified probable sampling to respond to the questionnaire of this survey. The tools used in this survey include (Marsick and Watkins, 2003) standard questionnaire of learning organization dimensions and Zhang’s justified questionnaire related to TQM. The validity and reliability of utilized tools have been approved. In order to analyze the results, the SPSS software has been used. Correlation and multi regression analysis have been utilized for data analysis. Major findings imply that there is a positive and significant correlation between learning organization dimensions and seven dimensions considered for TQM, indicating that learning organization significantly impacts on TQM.
Key words: Correlation, dimension, employee, learning, implementation, quality,
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Cite this Reference:
Arash Shahin, Neda Ramazanpour and Gita Amirsadri, . Investigating the Impact of Learning Organization on Implementing Total Quality Management in Karaj Telecommunication Company. Research Journal of Applied Sciences, Engineering and Technology, (16): 2964-2971.
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ISSN (Online): 2040-7467
ISSN (Print): 2040-7459 |
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