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Article Information:
The Effect of Perceived Justice on Satisfaction, Value, Trust and Affect: Evidence from a Business-to-Business Context
Kambiz Heidarzadeh Hanzaee, Mahmoud Khanzadeh and Fariba Bigdeli
Corresponding Author: Mahmoud Khanzadeh
Submitted: October 22, 2012
Accepted: December 23, 2012
Published: June 30, 2013 |
Abstract:
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This research investigates the effect of distributive justice, procedural justice and interactional justice on satisfaction, value, trust and affect. Furthermore, this study argues whether this variables influences behavioral intentions in a B2B setting. To test these relationships, the present study uses data from 198 members of purchasing committee in medical laboratory. Structural equations modeling using PLS was performed to empirically test the relationship between the constructions this study. The results of the structural equation analysis reveal that all of these hypotheses are supported. Following a discussion of the results, research limitations and directions for future research are offered.
Key words: Affect, behavioral intentions, customer justice perception, satisfaction value, trust, ,
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Cite this Reference:
Kambiz Heidarzadeh Hanzaee, Mahmoud Khanzadeh and Fariba Bigdeli, . The Effect of Perceived Justice on Satisfaction, Value, Trust and Affect: Evidence from a Business-to-Business Context. Research Journal of Applied Sciences, Engineering and Technology, (06): 997-1006.
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ISSN (Online): 2040-7467
ISSN (Print): 2040-7459 |
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